Enterprise content management: Difference between revisions

'''Enterprise content management''' ('''ECM''') extends the concept of [[content management]] by adding a timeline for each [[content (media)|content]] item and, possibly, enforcing processes for its creation, approval, and distribution. Systems using ECM generally provide a secure repository for managed items, analog or digital. They also include one (or more) methods for importing content to bring manage new items, and several presentation methods to make items available for use. Although ECM content may be protected by [[digital rights management]] (DRM), it is not required. ECM is distinguished from general content management by its cognizance of the processes and procedures of the enterprise for which it is created.<ref name="AIIM whatis">{{Cite web

| access-date = September 20, 2010 }}</ref>

* March 2017: The Association for Information and Image Management (AIIM) proposed replacing "enterprise content management" with "intelligent information management". IIM is defined as "the strategies, methods, and tools used to create, capture, automate, deliver, secure, and analyze content and documents related to organizational processes. IIM refers to the management of content AND data, not just content itself."<ref>{{cite web|last1=Mancini|first1=John|title=The Next Wave: Moving from ECM to Intelligent Information Management|url=https://cdn2.hubspot.net/hubfs/332414/AIIM_Blog/Intel-info-Next-Wave-2017-updated.pdf|website=AIIM|publisher=AIIM}}</ref>

* [[Software as a service]] (SaaS): Web access to information stored on a software manufacturer's system

Benefits to an organization include improved efficiency, better control, and reduced costs. Banks have converted to storing copies of old cheques in ECM systems from the older method of keeping physical cheques in warehouses. Under the old system, a customer request for a copy of a cheque might take weeks; a bank employee had to contact the warehouse where the right box, file and cheque were located. The cheque would be pulled and a copy made and mailed to the bank, which would then mail it to the customer. With an ECM system in place, a bank employee could query the system for the customer's account number and the number of the requested cheque. When an image of the cheque appeared on-screen, the bank could mail a copy immediately to the customer; usually while the customer was still on the phone.

New ECM components have emerged. As content is checked in and out, each use generates new [[metadata]] (automatically, to some extent). Information about how (and when) people use the content can allow the system to acquire new filtering, routing and search pathways, [[corporate taxonomies]] and [[semantic network]]s, and retention-rule decisions.

Before 2003, the ECM market was dominated by medium-sized independent vendors which fell into two categories: those who originated as document-management companies (Laserfiche, Saros, [[Documentum]], docStar, Newgen, and [[OpenText]]) and began adding the management of other business content, and those who started as web content management providers ([[Interwoven]], [[Vignette Corporation|Vignette]], and [[Stellent]])who tried to branch out into managing business documents and rich media.

In 2002, Documentum added collaboration capabilities with its acquisition of [[eRoom]]; Interwoven and Vignette countered with their acquisitions of iManage and Intraspect. Documentum purchased Bulldog for its digital asset management (DAM) capabilities; Interwoven and OpenText countered with acquisitions of MediaBin and [[Artesia Digital Media Group|Artesia]]. OpenText also acquired the European software companies IXOS and Red Dot. In October 2003, EMC Corporation acquired Documentum. [[IBM]] purchased FileNet and Oracle purchased Stellent in 2006; OpenText also purchased [[Hummingbird Ltd.]] that year. [[Hewlett-Packard]] (HP) acquired the Australian company Tower Software in 2008. In March 2009, [[Autonomy Corporation|Autonomy]] purchased Interwoven; OpenText acquired Vignette in July of that year and MetaStorm in February 2011. OpenText acquired Global 360 in July 2011,<ref>{{cite web