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Tata Consultancy Services Limited
Company typePublic
BSE: 532540
NSE: TCS
BSE SENSEX Constituent
IndustryIT services, IT consulting
Founded1968
FounderJRD Tata
HeadquartersMumbai, Maharashtra, India
Area served
Worldwide
Key people
Ratan Tata
(Chairman)
N. Chandrasekaran
(CEO & MD)
Seturaman Mahalingam
(CFO)
ServicesIT, business consulting and outsourcing services
RevenueIncrease US$ 10.17 billion (2012)[1]
Increase US$ 2.2 billion (2012)[1]
Number of employees
243,545 (2012)[1]
ParentTata Group
SubsidiariesCMC Limited
Websitewww.tcs.com

Tata Consultancy Services Limited (TCS) (BSE: 532540, NSE: TCS) is an Indian multinational information technology (IT) services, business solutions and outsourcing services company headquartered in Mumbai, Maharashtra. It is listed on the Bombay Stock Exchange and the National Stock Exchange of India and is a subsidiary of the Tata Group conglomerate. TCS is one of India's most valuable companies.[2] It is also one of the five largest India-based IT services firms. It sponsors an IT quiz, called TCS IT Wiz, for school students in 15 cities.

History

1968 to 2000

Tata Consultancy Services was founded in 1968. One of its first contracts was to provide punched card services to sister company Tata Steel (then TISCO). It later worked on the Inter-Branch Reconciliation System (IBRS) for the Central Bank of India.[3] and provided bureau services to Unit Trust of India.

In 1975, TCS counducted its first campus interviews, held at IISc, Bangalore. The recruits comprised 12 IITians and 3 IISc graduates, who became the first employees to receive formal training from the company.[4]

In 1979, TCS delivered an electronic depository and trading system called SECOM for the Swiss company SIS SegaInterSettle. TCS followed this up with System X for the Canadian Depository System and also automated the Johannesburg Stock Exchange (JSE).[5] TCS associated with a Swiss partner, TKS Teknosoft, which it later acquired.[6]

In 1981, TCS established India's first software research and development center, the Tata Research Development and Design Center (TRDDC) in Pune.[7] In 1985 TCS established India's first client-dedicated offshore development center, set up for client Compaq (then Tandem).

Early 1990s—The Indian IT outsourcing industry grew tremendously due to the Y2K bug and the launch of a unified European currency, Euro. TCS created the factory model for Y2K conversion and developed software tools which automated the conversion process and enabled third-party developers and clients to make use of it.[8] By 2004, E-Business was contributing half a billion dollars (US) to TCS.[9]

2000 to present

On August 9, 2004 TCS became a publicly listed company,[10]

In 2005 TCS ventured into a new area for an Indian IT services company—Bioinformatics.[11]

In 2006 TCS designed the ERP for IRCTC.[12]

In 2008 TCS went through an internal restructuring exercise that executives claim would bring about agility to the organization.[13]

TCS entered the Small and medium enterprises (SME) market for the first time in 2011, with cloud-based offerings.[14]

In the 2011 fiscal year TCS achieved U$10 billion in annual revenues for the first time.[15]

Tata Consultancy Services signed a Rs 94-crore deal with the Karnataka government for six-year period to automate its treasury and finance department operations.[16] Deutsche Bank has selected TCS as a strategic partner for their Production Management Transformation Initiative, within their Capital Markets Business Unit.[17] TCS has got contract from Credit Union Australia.[18] TCS has received a multi-year, multi-million dollar contract to provide application support, maintenance and development services to the gases company Air Liquide.[19] A book titled The TCS Story... and Beyond published by the Penguin Group,was authored by S Ramadorai, now TCS’s Vice-chairman and launched in September 2011.The book covers the 43 years journey of TCS.[20] On the Last Trading Day of Year 2011, TCS overtook RIL to be anointed as the country's most valued firm.[21] On February 6, 2012, TCS signed a multi-year, multi-million euro contract with European car rental company Europcar for the deployment of IT services in France.[22] In May 2012, Anil Kumar an employee from TCS has launched a project to pave the way of green corridor for ambulances called FastArogya. This project has the efficient concept of tracking the critical situation of the patient inside the ambulance. With GPS installed inside ambulance the signals will be sent to the police control room through GPRS. The position of the ambulance will be indicated as a thumbnail icon in the map and the location of the ambulance is updated every 15 seconds. The system is tested at Old Mahabalipuram Road in Chennai.[23]

Acquisitions

The table below gives some details of TCS' key acquisitions

Company Acquisition date Business Country of HQ Value Headcount (at date of acquisition) Notes Reference
Citi Global Services Limited 8 October 2008 Business Process Outsourcing India $505 m 12,472 TCS acquired key BFS domain knowledge. [24]
TKS-Teknosoft November, 2006 Banking Product Switzerland $80.4 m 115 Expand product portfolio by acquiring rights to Quartz and ownership of Alpha and e-portfolio, enhanced presence in Switzerland and France [25]
Comicrom November, 2005 Banking BPO Chile $23.7 m 1,257 Entry into Latin America; Access to payment processing platform [26]
Tata Infotech February, 2006 IT Services India – – – [27]
FNS October, 2005 Core Banking Product Australia $26 m 190 Acquired core banking solution product and access to 116 customers in 35 countries; FNS was an existing partner for TCS
Pearl Group October, 2005 Insurance United Kingdom $94.7 m 950 Acquired life and pension outsourcing business from Pearl Group; Domain knowledge of life and pension underwriting business [28]
TCS Management November 2006 IT Services Australia $13.0 m 35 Access to Australian clients [29]
Phoenix Global Solutions May 2004 BPO India $13 m 350 Acquire expertise in insurance [30]
Swedish Indian IT Resources AB (SITAR) May 2005 IT Services Sweden $4.8 m Acquire blue-chip European customers like Ericsson, IKEA, Vattenfall and Hutchison; SITAR was TCS’ exclusive partner in Sweden and a non-exclusive partner in Norway.
Aviation Software Development Consultancy India (ASDC) May 2004 IT Services India – 180 ASDC was a Singapore Airlines-TCS JV; Acquired Singapore Airlines as a major client [31]
Airline Financial Support Services India (AFS) January 2004 BPO India $5.1 m 316 BPO expertise in Airline and Hospitality sector [32]
CMC Limited October 2001 IT Services India US$33.89 m (51%) 3,100 Access to domestic capability; continues to be a separately run company. [33]

Operations

Locations

The Tata Consultancy Services campus at Lucknow, Uttar Pradesh.

India: TCS has development centers and/or regional offices in the following Indian cities: Ahmedabad, Baroda, Bangalore, Bhubaneswar, Chennai, Coimbatore, Delhi, Goa, Gurgaon, Guwahati, Hyderabad, Kochi, Kolkata, Lucknow, Mumbai, Noida, Nagpur, Pune, Trivandrum, Jamshedpur, .[34][35]

Africa: South Africa, Morocco[36]

Asia (ex. India): Bahrain, Beijing,[37] Hong Kong, Hangzhou, Shanghai, Indonesia, Israel, Japan, Malaysia, Philippines,[38] Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, UAE (Dubai)[39]

Australia: Australia

Europe: Belgium, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

North America: Canada, Mexico, United States

South America: Argentina, Brazil, Chile, Colombia, Ecuador, Chile, Uruguay, Peru [40]

Tata Research Development and Design Center

The Tata Consultancy Services campus at Madhapur, Hyderabad, Andhra Pradesh
File:TCS@Siruseri,Chennai.jpg
The Tata Consultancy Services campus at Siruseri, Chennai, Tamil Nadu

TCS established the first software research center in India, the Tata Research Development and Design Center, in Pune, India in 1981. TRDDC undertakes research in Software engineering, Process engineering and Systems Research.

Researchers at TRDDC also developed Master-Craft (now called TCS Code Generator Framework [41]) a Model Driven Development software that can automatically create code based on a model of a software, and rewrite the code based on the user's needs.[42]

Research at TRDDC has also resulted in the development of Sujal, a low-cost water purifier that can be manufactured using locally available resources. TCS deployed thousands of these filters in the Indian Ocean Tsunami disaster of 2004 as part of its relief activities.[43] This product has been marketed in India as Tata swach, a low cost water purifier.[44]

Innovation Labs

In 2007, TCS launched its Co-Innovation Network, a network of TCS Innovation Labs, startup alliances, University Research Departments, and venture capitalists.[45]

In addition to TRDDC, TCS has 19 Innovation Labs based in three countries.[46]

  • processing, text, data and process analytics, multimedia applications and graphics.
  • TCS Innovation Lab, Embedded Systems: Medical electronics, WiMAX, and WLAN technologies.
  • TCS Innovation Lab, Hyderabad: Computational methods in life sciences, meta-genomics, systems biology, e-security, smart card-based applications, Linux and open source,digital media protection, nano-biotechnology, quantitative finance.
  • TCS Innovation Lab, Mumbai: Speech and natural language processing, wireless systems and wireless applications.
  • TCS Innovation Lab, Insurance – Chennai: IT Optimization, Business Process Optimization, Customer Centricity Enablers, Enterprise Mobility, Telematics, Text Analytics, 2D Barcodes, Mashups, Innovation in Product Development and Management (PLM) for Insurance.
  • TCS Innovation Lab, Chennai: Infrastructure innovation, green computing, Web 2.0 and next-generation user interfaces. Microstrategy Mobile Lab.
  • TCS Innovation Lab, Peterborough, England: New-wave communications for the enterprises, utility computing and RFID (chips, tags, labels, readers and middleware).
  • TCS Innovation Lab: Performance Engineering, Mumbai: Performance management, high performance technology components, and others.
  • TCS Innovation Lab, Cincinnati, United States: Engineering and Manufacturing IT solutions.

Some of the assets created by TCS Innovation Labs are DBProdem, Jensor,[47] Wanem,[48] Scrutinet, SmartTest Manager.

In 2008, the TCS Innovation Lab-developed product, mKrishi, won the Wall Street Journal Technology Innovation Award in the Wireless category.[49] mKrishi is a service that would enable India's farmers to receive useful data on an inexpensive mobile device.[50]

TCS' Co-Innovation Network partners include Collabnet, Cassatt, academic institutions such as Stanford, MIT, various IITs, and venture capitalists like Sequoia and Kleiner Perkins.[51]

TCS BPO

TCS BPO is the second largest player in the outsourcing industry in India behind Genpact according to Dataquest survey in August 2011.[52] TCS's BPO arm had revenues of $925 million in the year that ended in March, and 34,000 employees[53] Other than major Indian cities, TCS BPO is also present in Tier-II locations like Pune. TCS is also expanding its BPO centre in Kolkata, where it already employs 2,000 people.[54] Tata Consultancy Services has opened a business process outsourcing facility in the Philippines following the path of India-based BPO companies which have operations in that country.[55]

Employees

With around 238,600 employees TCS is one of the largest private sector employers in India,[1] and the second-largest employer among listed Indian companies (after Coal India Limited).[56] TCS has one of the lowest attrition rates in the Indian IT industry.[57]

TCS was the fifth largest United States visa recipient in 2008, preceded by Infosys, CTS, Wipro and Mahindra Satyam.[58]

TCS has announced plans to recruit 60,000 new staff in the 2012-13 fiscal year.[59]

Sponsorships

Tata Consultancy Services is a sponsor of the Ferrari Formula One team.[60]

TCS has been a sponsor of the Indian Premier League team Rajasthan Royals since 2009.[61] In addition TCS provides Rajasthan Royals with technologies to help in the analysis of player performance, simulation, and is investing the use of RFID tags for tracking the players’ fitness levels and for security purposes in the stadiums.[62][63]

Recognition

TCS was recognized as “Big Four” IT Services brand by Brand Finance in 2012[citation needed] and the company has been ranked as the world's 7th greenest company in Newsweek's Green Rankings 2011. In addition, TCS is the highest ranked Asia-based company and second highest ranked globally in the Information Technology & Services company category.[64]

See also

References

  1. ^ a b c d TCS FY 2012 results
  2. ^ "RIL one of the most valuable company in India". CNBC-TV18. 14 October 2011.
  3. ^ "Tata Consultancy Services Limited: The Pioneer in the Indian IT Industry". Case Study. ICMR. 1 January 1990.
  4. ^ Cognizant rising by Chennai beach
  5. ^ "Indian software keeps Swiss securities safe". Swissinfo.com. 14 January 2002.
  6. ^ "TCS acquires TKS Teknosoft". The Financial Express. 11 January 2006.
  7. ^ Kanavi, Shivanand (7–20 June 2004). "Megasoft". Business India: 46–54.
  8. ^ "IT Man of the Year: Standing Tall". Cover Story. Dataquest India. 22 December 2004.
  9. ^ Kanavi, Shivanand (7–20 June 2004). "Megasoft". Business India: 52.
  10. ^ "Star Performer Goes Public". Editorial. Chennai, India: The Hindu. 14 June 2004.
  11. ^ "TCS launches the country's first bioinformatics product". The Indian Express. 8 February 2004.
  12. ^ "ICT helps IRCTC book 3.5 lakh e-Tickets in a day". E-GovOnline.net. 11 July 2011.
  13. ^ "Eye on future, TCS in revamp mode". Hindustan Times. 12 February 2008.
  14. ^ "TCS targets SME market with cloud computing". Computer Weekly. 15 February 2011.fdaf
  15. ^ TCS Crosses $ 10 Billion Milestone
  16. ^ "TCS bags Rs 94 cr Karnataka govt deal". Timesofindia.indiatimes.com. 19 October 2011. Retrieved 13 November 2011.
  17. ^ "Deutsche Bank selects TCS for major transformation initiative – Express Computer". Expresscomputeronline.com. 15 October 2011. Retrieved 13 November 2011.
  18. ^ "TCS gets contract from Credit Union Australia; stock up". Moneycontrol.com. Retrieved 13 November 2011.
  19. ^ "TCS bags multi-million dollar contract from Air Liquide". The Times Of India. 1 April 2011.
  20. ^ Business Standard (17 September 2011). "'No one ever wrote a book about TCS'". Business-standard.com. Retrieved 13 November 2011. {{cite web}}: |author= has generic name (help)
  21. ^ http://www.moneycontrol.com/news/business/tcs-overtakes-ril-as-countrys-most-valued-firm_641999.html
  22. ^ "TCS signs multi-million euro contract with European car rental company Europcar". The Times Of India. 6 February 2012.
  23. ^ "Ambulances may soon hurtle past hurdles". 26 May 2012.
  24. ^ "Tata Consultancy Services To Acquire Citigroup Global Services for $505 million". CIOL. 8 October 2008.
  25. ^ "TCS acquires Swiss firm TKS-Teknosoft". Financial Express. 11 January 2006.
  26. ^ "TCS Buys Comicrom for $23M". Red Herring. 11 July 2005.
  27. ^ "Tata Infotech to merge with TCS". Silicon India. 18 July 2005.
  28. ^ "TCS stakes its claim in BPO with Diligenta". Ovum. 04-2006. {{cite web}}: Check date values in: |date= (help)
  29. ^ "TCS acquires IT consultancy firm for A$15m". ITWire.com. 11 December 2006.
  30. ^ "Tata acquires Phoenix India arm". ComputerWeekly.com. 5 November 2004.
  31. ^ "TCS buys out Singapore Airlines' stake in ASDC". Chennai, India: The Hindu. 3 October 2004.
  32. ^ "TCS buys 75.1% stake in AFS from Swissair". Rediff.com. 5 June 2003.
  33. ^ "TCS TCS oulines vision for CMC". Chennai, India: The Hindu. 18 October 2001.
  34. ^ in: Software Companies (6 November 2008). "Office locations of TCS in India". AbhiSays.com. Retrieved 13 November 2011.
  35. ^ "India: Tata Consultancy Services Worldwide". Tcs.com. Retrieved 13 November 2011.
  36. ^ "TCS plans Morocco foray with 500-strong unit". Express Online. 12 October 2006.
  37. ^ "China Joint Venture with Tata Consultancy Services". China Economic Review. 18 December 2007.
  38. ^ "TCS Worldwide: Philippines". Tcs.com. Retrieved 13 November 2011.
  39. ^ "TCS Worldwide: United Arab Emirates (UAE)". Tcs.com. Retrieved 13 November 2011.
  40. ^ "TCS bets on growing economy of Peru". Times of India. 25 July 2010.
  41. ^ [1][dead link]
  42. ^ "When Outsourcing Loses Human Element". International Herald Tribune. 27 May 2005.
  43. ^ "Improving Our World – IEEE Annual Report(page 4)" (PDF). IEEE. 2005.
  44. ^ "Tata launches 'Swach' water filters". Deccanherald.com. Retrieved 12 August 2010.
  45. ^ "TCS launches its Co-Innovation Network". Financialexpress.com. 18 January 2007. Retrieved 16 July 2010.
  46. ^ "Innovation Labs". TCS. Retrieved 16 July 2010.
  47. ^ "Jensor released as Open Source". Jensor.sourceforge.net. Retrieved 30 August 2010.
  48. ^ "Wanem released as Open Source". Wanem.sourceforge.net. Retrieved 30 August 2010.
  49. ^ Totty, Michael (29 September 2008). "The 2008 Technology Innovation Awards - WSJ.com". Online.wsj.com. Retrieved 16 July 2010.
  50. ^ "Innovation Labs". TCS. Retrieved 16 July 2010.
  51. ^ "Co-Innovation Network". TCS. Retrieved 16 July 2010.
  52. ^ "India's top 20 BPO companies – Rediff.com Business". Rediff.com. 23 August 2011. Retrieved 13 November 2011.
  53. ^ Tripathy, Devidutta (24 August 2011). "India TCS outsourcing chief sees no impact of global crisis". Reuters.
  54. ^ Bibhu Ranjan Mishra & Piyali Mandal (25 August 2011). "TCS to open 2,000-people BPO centre". Business-standard.com. Retrieved 13 November 2011.
  55. ^ "India's TCS opens BPO shop in Manila, Philippines – Jobs & Hire". Ibtimes.com. 3 December 2010. Retrieved 13 November 2011.
  56. ^ "Fortune Global 500 2011: The World's Biggest Companies". CNN.
  57. ^ "TCS Delivers Growth, Maintains Operating Margins in Q1; Revenues at $1.5b, Up 21%..." Reuters. 16 July 2008. Retrieved 16 July 2010.
  58. ^ "Indian Firms, Microsoft Top H-1B List". News. Businessweek. 24 February 2009.
  59. ^ "TCS plans to hire 60,000 freshers in FY12-13". 5 June 2012.
  60. ^ TCS Sponsorships
  61. ^ TCS ties up with Rajasthan Royals
  62. ^ TCS is Rajasthan Royals’ tech partner
  63. ^ Tata Consultancy Services enters the Indian Premier League
  64. ^ "TCS is seventh Greenest company". reuters.com. 18 October 2011. Retrieved 18 October 2011.

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