We manage a restricted Jira Service Management project and expect to grant customer-level access to an increasing number of external users. I've identified the 'Create a customer' method in the REST ...
We have a portal for our JSM instance which anyone can access. When the issues are created the reporter defaults to our site admin, instead of the email of the user (required field for submission). H...
Hello, Is it possible to show SLA to customer at customer portal on his request? Maybe there is possibility to copy SLA to Due Date column by some automation? I've tried the second solution, but I...
Hello, we're in a situation where we think one of our customers is creating automated requests to our the customer portal. Is there any way we can prevent this or at least understand from some audi...
Hello everyone I'd like to change that image in banner section of customer portal but i cannot do it well, because idk which is the size of that... if anybody knows it, i'll so thankful.
My team and I are trying to move forward creating various request types in our help portal. We have come to the point where we need to make a decision about how best to create all our forms. Here are...
Hello Atlassian Community! I need all my users to be able to see all the tickets created in my project via Help Center. Currently when I go to the Help Center I can see only my own tickets. I found...
Read 4 must-have actions that you should take to be prepared for anything and smooth out customer support. *All actions are possible with Feature Bundle or Issue Merger. 1. Control visibility and...
Working in Service Management is a game of quick decision-making. The number of applications and data is growing, your workforce is more volatile and distributed than ever, and your customers expect ...
Looking to streamline your service delivery? Join us for a free training session where you’ll learn how to design and implement a service catalog that aligns with your business needs and enhances you...
HI there, thanks in advance to whomever came here and paid attention to this inquiry. So my company is using JSM to take on the issues requested via Jira Customer Portal, and suddenly faced a crit...
5 sentences that everybody should hear: ⚠️ Incident ALWAYS happens. ❌ Bad reviews and support tickets travel fast. 💸 Incidents generate costs - lack of service availability costs money ✅ You...
Hi guys, We have tried to connect our Azure AD (Entra ID) for the connection of the portal only customers in Jira Service Management. We have followed the following instructions for the setup: ...
Hi, I got a problem with "Due date" column on customer portal. I cannot find setting that hide it for every customer. I can do it by myself when I manage colums but it only apply to active user. H...
Every business aims to deliver a fully satisfying customer experience. However, the generic look of your Jira Service Management can leave customers feeling disconnected from your brand. ...
Hello everyone, I have a question regarding the JSM customer portal. We have a description for a field that needs 4 lines of text to be explained (line for each level). The situation...
We love the feature of sharing issues with Groups; however, we need to remove the field from request types on the portal. I can't figure out how to do that. I've tried removing it from the Crea...
Dealing with a flood of service requests can be a real headache. Fortunately, if you're using Jira Service Management, you've got some solid tools at your disposal to make life easier for both your t...
Is there a way to display the Help Centres on your portal page? This would be a great easy addition to have.
Hello community 👋 We’re excited to share that the Jira Service Management virtual agent is now available on your customer portal! The same powerful AI service experience we built for Slack can now...
Missed the Semi-Finals? Don't miss the finals or any other important date again! With Awesome Custom Fields' (ACF) Due-Date feature, stay right on track and never miss a deadline. Comparison of...
It is worthwhile to let your customers know about extended support wait times, from any reasons! As we're currently caught up in the excitement of EURO2024 ⚽️⚽️⚽️, we understand that this busy period...
Hi - this may be an odd question but is it possible to have a single Jira Service Management project with every possible JSM feature in it as on this documentation: https://support.atlassian.com/ji...
Hi all! I am currently trying to follow the steps outlined here: Edit or delete a custom field | Atlassian Support. However, I am currently running into a problem where I am not able access the se...
Hello, I have an object type called "Business Services" in which I added an attribute called "Related projects" which can hold projects. I want to add an AQL to the filter issues sc...
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