🏆 Exciting news! We were honored to receive an ICX Elevate Award at the Interactive Customer Experience (ICX) Summit in Charlotte, NC! The awards program aims to inspire and educate companies on how technology can be used to create exceptional customer experiences and to recognize those who are leading the way. 🤝 InMoment was recognized for our work with long-term partner Jack in the Box which leverages digital listening and advanced AI to enable convenient and personalized customer experiences across touch points. 🙌 Jack in the Box Guest Feedback Specialist Adriene F. joined our Enterprise Sales Director Matt Fankhauser at the summit. 📸 Check out pics from the event below and read the full case study for more about our work with Jack in the Box here: https://lnkd.in/g7a8fsrE #CustomerExperience #ICXSummit #CX #AI
InMoment
Software Development
Salt Lake City, Utah 19,478 followers
85% of your CX data is unstructured - InMoment AI unlocks 100% of it. Increase CLV + bottom line with InMoment.
About us
InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com
- Website
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https://inmoment.com
External link for InMoment
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- Salt Lake City, Utah
- Type
- Privately Held
- Specialties
- Customer experience optimization, Voice of customer, Employee engagement, Social reviews & advocacy, Customer feedback, Text analytics, Net promoter score, and Customer loyalty and retention
Products
InMoment
Customer Experience Management Software
Businesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things. We built InMoment to change all of that. We’re ushering in the Experience Improvement (XI) movement to transform the way your organization approaches business initiatives.
Locations
Employees at InMoment
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Eric Weight
VP Solutions Consulting & Singapore Country Manager @ InMoment | Improving Experiences with CX Expertise
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Andrew Wlodarski
Analyst Technical Lead at InMoment
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Martin Whitby
Passionate about helping companies deliver exceptional customer experiences.
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Jim Katzman
Principal, CX Strategy at InMoment
Updates
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🚀 Exciting news! Our EVP of AI Products, Jeff Catlin, has penned an article for the Forbes Technology Council on the crucial role of Natural Language Processing (NLP) in responsible AI deployment for businesses. In this piece, he explores: 🧠 Why NLP is a natural platform for deploying AI capabilities 📊 How NLP ensures consistency and cost-effectiveness in AI implementation ⚖️ The balance between cutting-edge LLMs and traditional NLP techniques 💼 Real-world applications of NLP in understanding market, customer, and employee needs As AI reshapes the business landscape, learn why NLP might become a cornerstone of your company's AI and CX strategy. 🔮 Read the full article here: https://lnkd.in/g3t5jna7 #AI #NLP #CX #InMoment #LLMs
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And that’s a wrap on the XI Forum Manila 2024! We hope you learned the tools and insights to achieve high-impact returns from your program, and we hope that the knowledge shared during the conference will benefit your business. See you next year 🙂 Learn more: https://lnkd.in/gXR5rdAS
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🚀 Announcing InMoment’s new AI-powered Conversational Intelligence solution to reduce your contact center costs up to 30%! 🌟 With advanced AI, NLP, and LLM technologies, we're now able to unlock deep insights from unstructured data across calls, chats, emails, and more. This integrates seamlessly with other feedback channels, giving you a complete view of your agent and customer experience all in one place. 📈 Key Benefits: - Leverage AI-Generated Call Summaries and Analysis - Understand Omnichannel CX Insights - Improve Both Agent and Customer Experience - Coach Agents and Increase Performance Discover more about how Conversational Intelligence can transform your customer interactions. Click the link below to learn more! https://lnkd.in/gixYWcwu #AI #ConversationalIntelligence #CustomerExperience #CX #Innovation
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🚀Proud to be recognized as a Leader in the Forrester Text Mining and Analytics Platforms Wave, Q2 2024! 🌊 In the report, InMoment’s strategy was called out “based on significant innovation (including hybrid AI, a combination of knowledge-based and ML-based AI) and a robust list of enhancements on the roadmap.”🌟See for yourself. Get the full report in the link below! #CXLeadership #AIInnovation #TextAnalytics https://lnkd.in/g7JU2-zH
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WHAT A DAY! With 11 speakers, over 300 attendees, and countless practical insights—the XI Forum Sydney 2024 was a smashing success. Thank you to all our speakers, clients, attendees, and our InMoment Dream Team for your part in bringing this event to life. Until next year! ✨ Learn more: https://lnkd.in/gm-SDZti
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🎉 Thrilled to be recognized as a Leader in The Forrester Wave™: Text Mining and Analytics Platforms, Q2 2024! 🌊 In the report, customers called out, “InMoment XI’s business value, time to value, and overall relationship with customers.” If you're new to the concept, text mining and analytics platforms work with unstructured text data to improve customer experiences, lower churn rates, and increase cross-sell and upsell opportunities.🌟 Get the report by clicking the link in the comments below! #CX #AI #CustomerExperience
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The XI Forum Sydney 2024 has officially kicked off! Up first: We have our VP Product & Solutions Marketing, Sam Middleton. We all know that AI-Powered CX technology is ready and evolving at speed—and Sam described how important it is to know how to speak the language of the Chief Information Security Officer. An exciting day of practical insights ahead—and we'll keep you across the highlights! ✨ Learn more: https://lnkd.in/gDsjSdif
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🚀 Exciting News Alert! 🚀 InMoment is proud to announce our position as a Leader in the Forrester Text Mining and Analytics Platforms Wave, Q2 2024! 🌊 Forrester states, “The XI platform’s strengths include knowledge-based/symbolic AI; genAI-based processes, including pre-processing and post-processing of data; document-level text mining; DevOps and text analytics embedded in other business applications; natural language understanding; and support for all relevant use cases.” 📈 Get the report in the link below: #TextAnalytics #CXLeadership #AIInnovation https://lnkd.in/g7JU2-zH
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We're thrilled to be named the European CX Solution of the Year at the Customer Centricity World Series 2024! 🎉 🎉 This award is a testament to our dedication to helping businesses deliver exceptional customer experiences. Additionally, we have also been ranked second in the World Series! Check out the full details in our Press Release. #CX #CXSolutions #CustomerExperience https://lnkd.in/eZRP-zFR