We are proud to announce that Delta has been named to PEOPLE's 2024 Companies that Care List. Our deep care that our Delta family shows for each other, our communites and the environment landed us this recognition. Best said by our Chief People Officer, Joanne Smith, "The power of what we can do together as one team is unmatched."
I would love to find a place where I can send Delta feedback that they will actually read. Changing my flight last week from Richmond, VA to Minneapolis to Anchorage, AK making it Richmond, VA to Atlanta to Anchorage and 7 hours later was the first issue. Then, when we reached Atlanta, they loaded us on our 757 plane, knowing the a/c was broken, and we sat on the tarmac for hour in the blazing heat while they worked on it. Sadly, also, a 757 economy seat is too cramped for an 8 hour flight. Then on the way back, we left Vancouver and landed in Detroit. In Detroit, the plane was also broken down on the tarmac for an hour. When we finally took off, the pilot seemed to be trying to make up time and while it was probably safe, there were quite a few sick people in our group. I will probably not use Delta any more thanks to this poor experience.
Delta Air Lines I would argue based my families current issue experience is that you are a company that certainly does not care. When your Tuesday "updates" cause your website to "glitch (your agents words and not mine) and we are presented with tickets that went from 2K to 7K each and then when we called they moved to 3K each - NOT OK! It was NOT a result of your pricing algorithm according to your agent. The BEST part, we were on the phone for over 4 HOURS! We were asked to call back for an update on compensation today and were told that there is NOTHING in our record and that we in fact did NOT book the tickets through one of your agents, but full online, which is 100% FALSE. We have the emails FROM YOUR AGENT with the booking confirmation. After over 2 HOURS texting with an agent I was basically called a liar and told to fill out a complaint form. Also, when given the name of the agent at Delta who helped us to the agent today we were told "he doesn't exist and she was unable to connect us to him if he did exist because there are too many offices". DO BETTER DELTA!
Ilana Austin
2w
4 days before my return from Israel,Delta emailed instructing me to reschedule my ticket.They refused to put me on a flight convenient for me & waitlisted me on an ElAl flight 4 days after my scheduled return refusing any accommodation for the time I had to remain abroad.I told them of an ElAl flight the next day&they refused to rebook me on that flight.Not knowing if I would get off the waitlist, I paid for that flight & came home.I applied to Delta for reimbursement who refused saying my original flight was cancelled due to weather which was untrue as their website showed they cancelled all flights out of TLV.Here is their response to my email "We are not responsible for this war and the lack of availability to reprotect you, as most airlines also discontinued their operations from and to Israel. El Al continued to operate but as you may imagine, the load of passengers trying to exit Israel was great. While I realize this situation was upsetting to the both of you, our response remains the same."I don't know who they have responding to [email protected] but they need to be retrained.The entire customer service experience has me rethinking "my airline of choice" but what a relief to know that Delta is not responsible for this war.
Congrats! The Delta messaging app is far and away the best customer service feature. Never fails to quickly resolve an issue 👏🏾👏🏾
Proud to be a Delta employee, we work hard and take pride in accomplishing our goals everyday! Serving people at work and in our community! It’s a great company to work for.
Jamie H.
1w
https://www.krqe.com/video/albuquerque-man-arrested-for-dwi-twice-in-two-months-at-same-intersection/ Love the type of people that Delta hires! Thank you Kyle Powell 🥳
Delta Air Lines is doing a big fraud with egift cards, thay sell your ticket, tell you that thay pay you back with a gift card, BUT they never pay for the gift card
Well Done Delta Team! The continued success & milestone reaching are not surprising attributes. They are products of a long-term vision, and a mission executed by a world class team. Congratulations on the recognition!
Rob Rains
1w
In my opinion Delta is an amazing company. I have over one million miles on your airline and have nothing but wonderful things to say about you. Keep it up.
Electrical & Electronics System Design Engineer IV @ Boeing | Boeing Designated Expert
3wMy personal record with Delta Air Lines in 2023 has been nothing short of abysmal. Part 1 TLDR - your staff didn’t know there’s time zone difference between Los Angeles and Sydney. I rarely post, but I need to share my frustrations because you almost ruined my wedding last year because your system seems to be causing chaos for customers. I've been misled by your booking system twice. The first incident was booking a flight to Vietnam for my fiancé and me using 160k points transferred from our credit card, only to discover it was a "ghost flight." Our complaints went unheard, even after contacting your department and the BBB. We eventually moved on and booked a new flight from LAX to Bali with our Delta points. Upon reaching the ticket counter, we were told we needed a visa for a layover in Sydney. We thought it was a mistake, but apparently, the partner airline had delayed the flight until the next day, requiring a visa to stay at Sydney's airport for more than five hours. That was completely false. Flight records shows our layover right was on time. Your staff didn’t account for time one change and the online book system on your website never informed us we needed a visa because we were under the time required.