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Hello Professionals, Hope your doing great' Please find the below JD. Job Title: ServiceNow APM Developer Location : Richardson, TX (Onsite) Duration: Long-term Contract   we are looking for a Service Now APM/CSDM specialist who can help us with the transition to the new model and automate our workflows. This resource is responsible for managing the application portfolio and performing various tasks such as onboarding, modifying, and manually certifying applications using Service Now platform. We need a specialist who has expertise in APM/CSDM and can guide and adapt to the new model and create automated workflows to improve automation and reduce manual work.   Experience Requirements:   The ideal candidate should possess the following experience: No. of Years of APM/CSDM experience : 8 + years of experience Hands-on Experience with APM Module: Proficiency in using the APM module within ServiceNow, including understanding its features, functionalities, and configuration options.   CSDM Module Knowledge: Familiarity with the Common Service Data Model (CSDM) module, which provides a standardized framework for managing IT services and assets. 1.Information Objects: Understanding of information objects and their relevance within the APM context. 2.Application Service and Technical Services: Knowledge of application services and technical services, as they relate to APM. 3.Business Capability Mapping: Ability to map applications to business capabilities and understand their interdependencies.   Roles and Responsibilities: The APM Support Specialist will be responsible for the following tasks: Collaboration and Ticket Resolution: Collaborate with global teams to actively resolve APM-related support tickets. Provide timely and effective solutions to end-users. Maintain clear communication channels with stakeholders. Automation Scripting: Develop scripts to automate APM functionality, such as data collection, reporting, and routine tasks. Enhance efficiency by automating repetitive processes. Quarterly Audits: Conduct quarterly audits of APM data. Ensure data accuracy, completeness, and consistency. Follow up with teams to address discrepancies and update records. Data Integrity: Monitor APM records for empty or incomplete fields. Collaborate with relevant teams to rectify missing information. Maintain data quality and integrity. Guidance and Integration: Guide teams in making informed decisions regarding module selection. Facilitate discussions on integrating APM with other ServiceNow modules. Promote best practices for application management. Reporting: Generate ad-hoc and planned reports including SOC from APM data. Provide insights to stakeholders based on data analysis. Contribute to continuous improvement efforts. Skills ServiceNow APM ServiceNow CSDM Application portfolio Management Integrations Support experience Share resume to [email protected]

ServiceNow ITSM implementation can be a game-changer for enterprises looking to streamline their IT workflows. However, successful implementation requires a clear roadmap and a comprehensive plan that accounts for the enterprise's current and future needs. Here are the top five best practices for a successful end-to-end ITSM implementation: 1. Build a clear and detailed roadmap: A well-defined implementation roadmap is essential for implementation. It should account for what the enterprise needs at the moment, with room for future growth. 2. Don’t leave any team behind: ServiceNow controls and synchronizes workflows across departments, including HR and finance, for a unified and standardized IT experience. 3. Configurations over customizations: ServiceNow offers a lot of freedom to businesses to customize the platform as per their requirements. However, it's important to prioritize configurations over customizations to ensure a smooth implementation. 4. Train your staff: A comprehensive training plan is essential to fully leverage everything the platform has to offer. A solid training plan improves the adoption rate and ensures that staff can work autonomously on the new platform. 5. Get the experts involved: ServiceNow ITSM implementation is a full-time project and requires the involvement of implementation experts for an easy transition from existing processes. Following these best practices can help ensure a successful ServiceNow ITSM implementation. #PletratechNowImplemenation #itsm #nowDevelopment #servicenowdeveloper #servicenow #servicenowadministration

One of our clients in Greater Dallas, TX need ServiceNow Developer with APM (Application Portfolio Management) experienced to join their ServiceNow team. Please share profile to [email protected] Note: Please share 10+ Years profiles Experience Requirements: The ideal candidate should possess the following experience: No. of Years of APM/CSDM experience : 8 + years of experience Location : Richardson, TX,USA Hands-on Experience with APM Module: Proficiency in using the APM module within ServiceNow, including understanding its features, functionalities, and configuration options. CSDM Module Knowledge: Familiarity with the Common Service Data Model (CSDM) module, which provides a standardized framework for managing IT services and assets. Information Objects: Understanding of information objects and their relevance within the APM context. Application Service and Technical Services: Knowledge of application services and technical services, as they relate to APM. Business Capability Mapping: Ability to map applications to business capabilities and understand their interdependencies. Roles and Responsibilities: The APM Support Specialist will be responsible for the following tasks: Collaboration and Ticket Resolution: • Collaborate with global teams to actively resolve APM-related support tickets. • Provide timely and effective solutions to end-users. • Maintain clear communication channels with stakeholders. Automation Scripting: • Develop scripts to automate APM functionality, such as data collection, reporting, and routine tasks. • Enhance efficiency by automating repetitive processes. Quarterly Audits: • Conduct quarterly audits of APM data. • Ensure data accuracy, completeness, and consistency. • Follow up with teams to address discrepancies and update records. Data Integrity: • Monitor APM records for empty or incomplete fields. • Collaborate with relevant teams to rectify missing information. • Maintain data quality and integrity. Guidance and Integration: • Facilitate discussions on integrating APM with other ServiceNow modules. • Ensure adherence to APM processes and guidelines. Reporting: • Generate ad-hoc and planned reports including SOC from APM data.

Migration from BMC Remedy to ServiceNow: A Success Story Overview: One of our Client, a Global leader in Manufacturing, faced challenges with BMC Remedy, its legacy IT Service Management (ITSM) platform. Recognizing the need for a more agile, user-friendly solution, we decided to migrate to ServiceNow. This migration not only addressed their immediate ITSM needs but also laid the foundation for future digital transformation initiatives. Challenges with BMC Remedy: Complexity and Usability: BMC Remedy's complex interface and rigid workflows led to user dissatisfaction and reduced productivity. Limited Integration: Integration with other systems and tools was challenging, hindering automation and efficiency. Lack of Innovation: BMC Remedy lacked modern features and capabilities, limiting the organization's ability to innovate and adapt to changing business needs. Migration Strategy: Assessment and Planning: Birlasoft conducted a thorough assessment of client's existing BMC Remedy setup, identifying key workflows, integrations, and customizations. Customization and Configuration: ServiceNow was customized and configured to align with Client's unique business processes and requirements. Data Migration: Data from BMC Remedy, including tickets, assets, and configurations, was migrated to ServiceNow using automated tools and scripts. Training and Adoption: Employees were trained on the new ServiceNow platform to ensure a smooth transition and maximize user adoption. Benefits of Migration: Improved User Experience: ServiceNow's intuitive interface and user-friendly workflows led to increased user satisfaction and productivity. Enhanced Integration: ServiceNow's robust integration capabilities allowed Client to seamlessly integrate with other systems and tools, enabling automation and efficiency gains. Innovation and Agility: ServiceNow's modern features and capabilities, such as AI-powered chatbots and predictive analytics, enabled Client to innovate and adapt to changing business needs. Cost Savings: By migrating to ServiceNow, Client was able to reduce costs associated with BMC Remedy's maintenance and customization. Conclusion: The migration from BMC Remedy to ServiceNow was a resounding success for our client, enabling them to overcome the limitations of their legacy ITSM platform and pave the way for future digital transformation initiatives. By focusing on user experience, integration, and innovation, Client was able to realize significant benefits & position themselves for continued success in the rapidly evolving digital landscape. #ITSM #ServiceNow #DigitalTransformation #UserExperience #Integration #Innovation #Agility #CostSavings #ITServices #UserAdoption #Automation #EfficiencyGain Sultan Omar Gurveer Parmar Vasant Seksaria KIRAN RAJPUT Shashank Patil Anil Khanna Aditya Khanna Rakesh Kumar Pushkar Singh Abhinav Mehta Rashmi Gupta Agman Kapoor Nitin Gajale Vikas Kumar Sachin Sathe Sumit Mehrish Aditya Dikshit Shephali Sharma

One of our clients in Greater Dallas, TX need ServiceNow APM Developer to join their ServiceNow team. Please share profile to [email protected] Experience Requirements: The ideal candidate should possess the following experience: No. of Years of APM/CSDM experience : 8 + years of experience Location : Richardson, TX,USA Hands-on Experience with APM Module: Proficiency in using the APM module within ServiceNow, including understanding its features, functionalities, and configuration options. CSDM Module Knowledge: Familiarity with the Common Service Data Model (CSDM) module, which provides a standardized framework for managing IT services and assets. Information Objects: Understanding of information objects and their relevance within the APM context. Application Service and Technical Services: Knowledge of application services and technical services, as they relate to APM. Business Capability Mapping: Ability to map applications to business capabilities and understand their interdependencies. Roles and Responsibilities: The APM Support Specialist will be responsible for the following tasks: Collaboration and Ticket Resolution: • Collaborate with global teams to actively resolve APM-related support tickets. • Provide timely and effective solutions to end-users. • Maintain clear communication channels with stakeholders. Automation Scripting: • Develop scripts to automate APM functionality, such as data collection, reporting, and routine tasks. • Enhance efficiency by automating repetitive processes. Quarterly Audits: • Conduct quarterly audits of APM data. • Ensure data accuracy, completeness, and consistency. • Follow up with teams to address discrepancies and update records. Data Integrity: • Monitor APM records for empty or incomplete fields. • Collaborate with relevant teams to rectify missing information. • Maintain data quality and integrity. Guidance and Integration: • Facilitate discussions on integrating APM with other ServiceNow modules. • Ensure adherence to APM processes and guidelines. Reporting: • Generate ad-hoc and planned reports including SOC from APM data. Thanks Karunakar [email protected]

Any #visa #Sr_ServiceNow_ITOM_Developer (Min 12 +yrs of Experience required) Location : Fortworth / Dallas, TX (Day 1 Onsite) Duration : Contract 6+ Service Now – ITOM with some ITSM experience   Servicenow resource that has ITOM (CMDB, Event Management) and ITSM (Incident) experience. Roles and Responsibilities:- Require ServiceNow resource that has ITOM (CMDB, Event Management) and ITSM (Incident) experience Resource needs to have Servicenow workflow script experience and the ability to pull and update data via scripting Work on ticketing incidents - e.g. Creating, changing, modifying workflows Configuring incident routing. Support Enterprise Architecture in the design and implementation of automated discovery & data federation from multiple data sources into the ServiceNow CMDB. Develop technical solutions on the ServiceNow platform, ensuring that they meet the client's needs and are aligned with ITIL, ITSM, ITOM and CMDB best practices. Lead customization and configuration of Discovery, Event Management and the CMDB to automate incident creation based on alerts and optimize infrastructure visibility and management. Technical Implementation: Collaborate with cross-functional teams and lead the implementation of ServiceNow solutions that align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain advanced scripts, business rules, and client scripts. Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields. Integration Management: Assist architects in the design and integration of ServiceNow with other systems and applications to create seamless end-to-end processes. Best Practices: Contribute to the development of Org’s best practices and standards. Adhere to security and implementation best practices and ensure that implemented solutions meet relevant compliance requirements. Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team. Develop Asset and Configuration Management processes, procedures, and standards. Mature processes and KPIs to improve Asset and Configuration Management effectiveness. Build relationship mappings in ServiceNow CMDB with Discovery Tools and Service Mapping in serving ServiceNow modules including ITOM, Hardware Asset, Virtual Agent, Change, Problem, Certificate, Incident etc. Lead integration of new modules, store applications, integrations, and spokes.

Hello Folks Billing rate $50/hr on C2C Title: ServiceNow ITSM  Location: Sunrise, FL or Phoenix, AZ-Onsite Duration: 6 Months Plus Below is the detailed JD: Complete review of the application release and change management process, Publish the gaps/findings Create a recommended proposal for the release process, align with Engineering Manage R&R with respect to Release and Change Management for Application Support Review the deployment strategy for the Platform, Identify Gaps, produce recommendations. These recommendations will then have to be aligned with Engineering and will become of "Resiliency and Automation" workstreams Contribute to recommending post validation monitoring controls Contribute to defining Access controls in case something breaks (for example : Do we have the access to back out, Do we have the knowledge, documented steps to backout) Produce PRR checklist. Work with TAP Council on the Permit to Operate Guidelines Define and create process flows and procedures Provide requirements to automate this process (or at least make it systematic) Create a process flow for incidents, RCA, problem feedback loop with engineering and product (Sources from where the feedback can come - automated, manual and how are we going to make sure that the feedback reaches the right team, how will we track, report, measure) Review the current ITSM process, help create awareness and education among the team members, business, engineering. Review the toolchain for linking incidents --> problem --> defects --> STATUS Define associated key performance metrics Be able to produce automated reports. Initial scope of work is to outline/define all requirements Govern 3rd party Incident Management Establish standard process to review issues/status for 3rd party partners [email protected]

Are you facing the decision between configuring or customizing your ServiceNow implementation? Our latest blog, "ServiceNow Implementation Insights: Configuration vs. Customization", breaks down the key considerations to help you choose the best approach for your organization. Learn about the impact on time, budget, complexity, resources, and risk, with practical scenarios to guide your decision-making: https://hubs.li/Q02GFBSl0 #ServiceNow #Compliance #ITSM #ITAM #ITOM #customization #configuratoin #CMDB #ITDiscovery #AssetDiscovery #ITInfrastructure #Coreio

ServiceNow Made Easy…🕵♂️ !!! #ServiceNow #Developers #ServcieNowAdmin #AdvancedStuff - Working Professionals…!!! Hello Developers, Worth reading … give it a try..!!! We know scripting in ServiceNow is crucial for customizing and extending the platform's functionality to meet specific business needs. Following are some use cases: 1. Customization: ServiceNow provides a lot of out-of-the-box functionality, but every organization has unique requirements. Scripting allows developers to customize workflows, forms, and processes to align with the organization's specific needs. 2. Automation: With scripting, you can automate repetitive tasks and workflows, saving time and reducing manual errors. This includes tasks such as incident management, change management, and service request fulfillment. 3. Integration: ServiceNow often needs to integrate with other systems and applications within an organization's IT ecosystem. Scripting enables developers to create integration points and manage data exchange between ServiceNow and other systems. 4. Enhanced User Experience: Scripting allows for the creation of custom user interfaces and experiences tailored to the organization's requirements. This can improve user adoption and satisfaction by providing intuitive and efficient interfaces. 5. Business Logic Implementation: ServiceNow scripting allows developers to implement complex business logic and rules. This includes defining approval processes, calculating service level agreements (SLAs), and enforcing compliance policies. Overall, scripting in ServiceNow empowers organizations to optimize and extend the platform's capabilities, driving efficiency, agility, and innovation in their IT service management and beyond. #ServiceNow Scripting

The Single Most Effective Strategy for ServiceNow Implementation Adopting a phased approach to ServiceNow implementation is the game-changer you've been looking for. Here's why this method matters to you: - Minimize Risks:   - Break the implementation into manageable phases.  - Address potential issues early without disrupting your entire system.  - Make timely adjustments for a more stable and reliable deployment. - Enhanced User Adoption:  - Roll out features gradually, giving your team time to adapt.  - Provide focused training and support for higher user satisfaction and engagement.  - Build each phase on the previous one, creating a solid foundation for future enhancements. - Better Resource Management:  - Distribute workload and resource allocation effectively.  - Prevent overwhelming your IT team.  - Allow the team to focus on delivering high-quality outcomes at each stage. - Incremental Value Delivery :  - Start seeing benefits sooner as each phase goes live.  - Experience improvements and efficiencies immediately.  - Reinvest these gains into subsequent phases. - Continuous Improvement:  - Encourage continuous feedback and improvement.  - Use insights and lessons learned from each phase to refine the next.  - Align each phase with your evolving business needs. Here’s How to Make It Work for You: - Define Clear Phases:   - Break down the implementation into distinct phases with specific objectives and deliverables. - Prioritize Key Features:   - Focus on high-impact features first to gain quick wins and build momentum. - Engage Stakeholders:   - Involve key users and stakeholders early to gather feedback and ensure each phase meets their needs. - Monitor and Adjust:   - Regularly review progress, gather feedback, and adjust the plan as necessary. - Celebrate Milestones:   - Acknowledge and celebrate the completion of each phase to keep motivation and engagement high. Now go out there and revolutionize your ServiceNow implementation—one phase at a time. P.S. Have you considered a phased approach before? What’s been your biggest challenge in ServiceNow implementation? #ServiceNow #Know24 #PutAIToWork