The Jira Service Management Data Center team has been on an exciting journey over the past year! 🎉 Our primary focus has been on boosting security, improving performance, and enhancing scalability...
📣 Our next ITSM webinar is coming up on September 24! Join the live event to learn why empowering all teams to deliver excellent service is critical for enterprise growth. Service management...
By now, we hope you’ve heard the news – Atlassian Team '24 Europe is coming to Barcelona! For a limited time, you can take advantage of our Early Bird rate and get €400 off your pas...
Earlier this year, we announced deployment tracking and gating for GitHub to help simplify change intake and approval in Jira Service Management. Now, we’re expanding our set of CI/CD tool integrat...
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
Hi Here is a sample i use a photo for if i insert text here it will get converted. basically i have a json line with "description": with a n a href= hyperlink in it, and while importing it it d...
...ill be available on issues and for Automation. I would like to setup an automation where an issue is auto-closed with comment based on that "date". If it were a true date field, I could use a s...
Hi, I'm in the trial period before the migration from server to Cloud and I'm in trouble with the mail request in the Service Project. Even if I've followed these steps: https://confluence.atlassi...
Through the API, how can I get these values (Active, Support Requested, Deleted)?, it is an attribute of an object
I am attempting to make a simple automated message when a ticket is triaged in Jira Servicedesk. I want the message to say something like "Hi {{issue.reporter.displayName}}, Your issue has been re...
We manage a restricted Jira Service Management project and expect to grant customer-level access to an increasing number of external users. I've identified the 'Create a customer' method in the REST ...
I am trying to create an automation. One ticket will trigger the creation of another ticket. I want to transfer the Asset Field to the new ticket. The asset field is called "Customer Object" or ...
Hello all, I want to get a list of all of the JIRA tickets that we worked on for the current week. I need the ones that are in any status, even Done. I have no idea how to even begin to do this. ...
Hi everyone, I have set up my portal so that anyone can raise an issue. But before a user can see their issue Jira seems to send an email asking the user to verify their email. How do I change wha...
Suppose I created a ticket and later on I realized it the issue was actually on going before the ticket creation date. Then is there any way to update the ticket creation date ?
We are using Active Directory sync for customers but we have multiple folks with the same name. Customer user picker doesn't show any secondary value to differentiate the two uses so I can't te...
Hello, When adding in an attachment to the /attachments API endpoint and refrencing the attachment in a link to the /comments API with a link in my payload body, our users are still unable t...
In Jira Service Management, the 'Requests Deflected' and 'Requests Resolved' metrics only recognize Knowledge Base articles. Since our team handles many diverse requests, our articles...
I came across Jira tickets and can see that ''//'' is being added as suffix to the reporter's email address. This used to work fine before and nothing has changed. Any solution to resolve this?
Hi, Just wondering the purpose of this automation that schedules Assets imports. It looks like it just runs the existing configured CSV file. How is running the same CSV file again useful? I'm tryi...
We are migrating from our old asset system to Jira Asset Management and everything is going well. But the QR labels are produced with only the Key in human readable text. This is a problem b...
How can I set stamp first response automatic with out use comment because sometime first reply might be not the first response from my side
I want to change my team priority list by adding and removing some queues. The problem is that everytime I try to edit a queue in this list I get the message from JIRA that "We couldn’t update the pr...
Hello We have guests users enabeled to access a particular space in Confluence. At the same time we have two customer portals for two different projects. Do the guest users are able to access those ...
Dear Atlassian Community, I'm wondering, if there is a solution for HR projects in JSM to directly create/update a user in AD (active Directory) via the Portal or Ticket. Does anyone have experienc...
Hi, we want to use customer and organization profiles. If I understand correctly, all customers of an organization can view all tickets of their organization? Is that correct? Thanks Ingo
Goal: I want to create an automation that automatically creates a unique Jira Task issue for each of my direct reports on the last Monday of every month with a due date of the last business day of ev...
Hi All, My team and I have been working to implement Education Tracking and Documentation into Jira. We were hoping to receive some guidance/suggestions for how to structure this in a project. At th...
Hello everyone, I'm in the process of building a rule, but I just can't get any further.... What I would like to achieve: When a new enquiry is received via email, a new process should be created. ...
My webhook successfully gets a token back, but I cannot use it any anything as Jira just fails to grab it. I've tried putting it into a variable, a comment or directly into the next webhook but its a...
User | Count |
---|---|
13 | |
12 | |
11 | |
10 | |
9 | |
9 |
Subject | Author | Posted |
---|---|---|
4 hours ago | ||
5 hours ago | ||
5 hours ago | ||
5 hours ago | ||
6 hours ago |